IVR - Interactive Voice Response

IVR – Interactive Voice Response

Make your CRM a Customer Experience Manager – Voice of Your Customer

What is the missing component in your CRM?

In today’s competitive business world, nothing is more important than the ability to know the customer. The ability to capture and retain customer calls is critical to this. Our cutting-edge IVR system, integrated with our CRM or as a standalone system, supports the pay-as-you-go model while forgoing significant infrastructure and setup costs, thanks to its Cloud-Based Solutions.

Voice Technology has revolutionized how businesses interact with their customers. IVR systems enable participants to respond using any touch-tone telephone conveniently. Calls can be transferred to Customer Service Representatives or other contacts for assistance, ensuring top-notch Customer Engagement.

IVR application participants have access to the IVR 24 hours a day, 365 days a year. This means your customers can enjoy Personalized Customer Experiences at any time.

Data Security is paramount, and our IVR system incorporates robust measures to protect your customer data. With advanced Natural Language Processing, it can understand and respond to your customers’ queries intelligently.

Why would you use an  IVR?

IVR applications offer immediate electronic data entry and allow for quicker communication with respondents, if required, through fax-back capability. Participants can provide numeric input via the telephone keypad and verbal information by leaving a voice recording. These features make it easy to gather Customer Feedback, which is invaluable for improving your services.

Examples of our IVR Applications Include:

  • Direct Phone Calls to the proper person or department
  • Collect Voice Mail
  • Conduct Market Research
  • Provide Job-Search information to individuals looking for work
  • Employment Verification
  • Time And Attendance
  • Vacation Requests
  • FaxBack Requests
  • Fax Broadcasting
  • Automated Data Collection
  • Bill Payment
  • Warranty Registration
  • Customer Satisfaction Surveys
  • Employee Surveys
  • And Many More

Digital Transformation is no longer a luxury but a necessity in today’s business landscape. Our IVR solutions are at the forefront of this transformation, helping you streamline processes and enhance customer experiences.

Why Use A Service Bureau?

The main disadvantage of premise-based solutions is cost. A substantial investment in IVR software, hardware, application development, and telecommunications systems would be required. In addition, highly skilled designers and software developers must implement and maintain these systems. Aside from the initial software and hardware investment, recurring monthly costs for phone lines, long-distance, and maintenance would be required. These costs would be incurred whether the IVR system is used 1,000 times daily or just ten times daily.

Companies that need IVR need to find a way to get the best quality and reliability they can afford. By using a service bureau, you pay for what you use. The service bureau can provide the equipment and expertise required to get you up and running quickly.

For More Information, please get in touch with us: 888-485-5132 | [email protected]