Our Latest Thinking

Total Economic Impact of Dynamics 365 Customer Service

By |2024-10-07T22:03:00+00:00October 7th, 2024||

How much could an investment in @Microsoft Dynamics 365 Customer Service impact your bottom-line? Read this Total Economic Impact (TEI) conducted by Forrester Consulting that examines the potential 315% return on investment of Dynamics 365 Customer Service. DM us for an assessment.

What is Microsoft Entra ID?

By |2024-10-07T19:05:47+00:00October 7th, 2024||

Employee mistakes are among the top causes of cyberattacks. Modern identity access management (IAM) can defeat identity-based threats like credential theft while ensuring employees can access only content required by their roles. Read how @Microsoft Entra Community provides advanced, cost-effective, zero trust identity management. #msftsecurity, #MicrosoftEntra, #EntraSuite

The Microsoft Intelligent Data Platform — Unleash your data and accelerate your transformation

By |2024-10-07T17:16:52+00:00October 7th, 2024||

Data solutions created today must be designed to ensure they can easily manage spikes in data, new workloads and new technologies for many years to come. How confident are you that your solution can manage future advances? Read this blog about the advantages of the @Microsoft Intelligent Data Platform, the innovative solution that lets you take advantage of integrated advanced analytics and the latest AI tools.

Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform

By |2024-09-30T17:06:09+00:00September 30th, 2024||

Get unified, zero-trust security for your cloud and on-premises applications and data with Microsoft's Entra and Sentinel security solutions. Read how here. @Microsoft Security

Microsoft Guided Tours

By |2024-09-30T15:11:33+00:00September 30th, 2024||

@Microsoft Dynamics 365 Control Center delivers frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. Take the guided tour to see it in action. DM to discuss putting Dynamics 365 Control Center to work in your organization.

Sandvik Coromant delivers ultimate customer service with Dynamics 365

By |2024-09-23T22:04:44+00:00September 23rd, 2024||

Still relying on multiple applications to manage daily business functions, data and processes that aren't standardized across geographies? Read this customer story to learn how Sandvik Coromant used @Microsoft Dynamics 365 Customer Service to streamline customer service, cut costs and improve its customer satisfaction score by a full point. DM us to get started.

Cybersecurity Trends: IBM’s Predictions for 2023

By |2024-09-23T19:17:06+00:00September 23rd, 2024||

As if the threat landscape wasn't complex enough already, hackers-for-hire are emerging to make a quick buck in the face of an economic slowdown. Meanwhile, cybercriminals are becoming more adept at penetrating #MFA defenses. Here are the key cybersecurity trends @IBM Security has identified:

Adopting a Zero Trust approach is a technology and business imperative

By |2024-09-23T17:16:46+00:00September 23rd, 2024||

Zero trust has become an essential approach to modern cybersecurity. Find out how Microsoft's zero-trust cybersecurity can cut your risk of data breaches by 50%. Download this @Microsoft Security infographic.

Reimagining the customer experience with the power of AI

By |2024-09-23T15:11:19+00:00September 23rd, 2024||

Could your customer service operations use more than a little boost? Read this blog for insights on how #AI and Copilot from @Microsoft can optimize operational efficiency, build long-term loyalty and increase value at every touchpoint. DM us when you are ready to launch your customer service into a more efficient and revenue-enhancing AI-powered future.

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