Technology

How AI Can Empower Customer Service Agents

According to Microsoft's Work Trends index, 62% of people spend too much time during the workday hunting for information. Sound familiar? Read this blog to see how generative AI and other technology — from smarter chatbots to AI-powered task assistance to real-time recommendations — can help lighten the load. #Copilot, #Microsoft, #AI

By |2024-11-25T17:24:12+00:00November 25th, 2024||0 Comments

The four stages of creating a trust fabric with identity and network security

Any organization — large and small — can chart a path toward establishing a digital trust fabric. Read this blog to see how — it breaks down the trust fabric journey into distinct maturity stages and provides guidance to help customers prioritize their own identity and network access improvements. DM us to see how @Microsoft Security solutions can help achieve your goals. #MicrosoftEntra

By |2024-11-25T15:14:12+00:00November 25th, 2024||0 Comments

The Total Economic Impact™ Of Microsoft Entra

In a world where 20% of security breaches happen as a result of weak or stolen credentials, a strengthened security posture is a must. Read this study to see how @Microsoft Entra helps organizations protect access to any app or resource for any user or workload, verify and secure every identity and every access request, discover permissions and govern access, and simplify user experience with intelligent real-time access controls all in one place. #IAM #ZeroTrust

By |2024-11-19T13:17:45+00:00November 19th, 2024||0 Comments

Global Security Operations Center Study Results

With nearly half of #SOC team members surveyed saying that the average time to detect & respond to a security incident has increased over the past 2 years—and 80%+ admitting that manual investigation of threats slows down their overall threat response times—the need for speed and automation has never been greater. Full analysis:

By |2024-11-18T22:18:42+00:00November 18th, 2024||0 Comments

How implementing a trust fabric strengthens identity and network

Traditional identity access management is no longer enough. Read this blog to learn how to secure access for any trustworthy identity, anywhere, to any app, resource, or AI tool at any time with @Microsoft zero-trust approach.

By |2024-11-18T17:13:40+00:00November 18th, 2024||0 Comments

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Microsoft doesn't just sell AI — it uses it in-house. In fact, its customer service and support team was among the first to use Microsoft Copilot for Dynamics 365. Download your complimentary copy of this whitepaper to learn about the impressive results and the set of best practices the team discovered. DM ATI and let's put those best practices to work in your organization.

By |2024-11-12T15:18:39+00:00November 12th, 2024||0 Comments

Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Many organizations face problems developing timely and accurate insights since they're storing duplicate copies of the same data and spending excessive time and effort trying to govern, move and transform it for use. How have you handled this issue? Take a look at this @Microsoft eBook examining how five organizations dealt with data problems and corrected them using unified cloud analytics.

By |2024-11-11T22:18:27+00:00November 11th, 2024||0 Comments
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