Our Latest Thinking

Reimagining the customer experience with the power of AI

By |2024-12-23T22:06:14+00:00December 23rd, 2024||

If your customer service operations can stand a little boost, read this blog. It provides insights on how #AI and Copilot in @Microsoft solutions can give operational efficiency a lift and build long-term loyalty at every touchpoint. DM us when you are ready to launch your customer service into a more efficient and revenue-enhancing AI-powered future.

The Microsoft Intelligent Data Platform — Unleash your data and accelerate your transformation

By |2024-12-23T17:07:16+00:00December 23rd, 2024||

Is your infrastructure designed to handle spikes in data, new workloads, and the latest AI and data analytics technologies? If you're ready for an upgrade, read this blog about the advantages of moving to the the @Microsoft Intelligent Data Platform. DM us for help getting started.

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences – The Official Microsoft Blog

By |2024-12-17T15:21:19+00:00December 17th, 2024||

With @Microsoft Dynamics 365 standalone Contact Center as a Service (CCaaS), you can deliverrich experiences across digital and voice channels to empower customers and agents alike. Read this blog for a look at how it empowers customers to resolve their own needs and gives agents relevant context within the flow of work to improve service. DM us to begin modernizing your customer service operations with Generative AI and MS #Copilot.

The Total Economic Impact™ Of Microsoft Entra

By |2024-12-17T13:19:25+00:00December 17th, 2024||

Your identity and access management solution should be as cost-effective as it is reliable. Read this Forrester analysis of the total economic impact of @Microsoft Entra Community on a typical Microsoft customer organization. #MicrosoftEntra, #EntraSuite

The Total Economic Impact of Microsoft Azure AI

By |2024-12-16T19:23:02+00:00December 16th, 2024||

Many organizations have jumped into using AI or ML solutions and found that their tools failed to deliver key functionalities and the custom models they built were difficult or labor intensive to scale. It may be time to take a step back and read the results of this Forrester analyst report that examines the benefits, costs and risks associated with @Microsoft Azure. You'll find out why the quality and scalability of their AI and ML models increased and how they used ML predictive models to optimize costs.

Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours

By |2024-12-16T17:26:18+00:00December 16th, 2024||

Deploying new infrastructure is a major IT project that can take anywhere from days to weeks and involve a large chunk of time and attention from department professionals. What's the best way to reduce that workload? Look at this customer story to see how Paytronix provisioned and deployed new infrastructure within @Microsoft Azure in hours.

What is Microsoft Entra ID?

By |2024-12-16T15:11:20+00:00December 16th, 2024||

Among the top causes of cyberattacks are employee error. Modern identity access management (IAM) can defeat identity-based threats like credential theft while ensuring employees can access only content required by their roles. Read how @Microsoft Entra Community provides advanced, cost-effective, zero trust identity management. #msftsecurity, #MicrosoftEntra, #EntraSuite

Service Sophistication Model: Assess – Transform – Lead

By |2024-12-10T17:14:34+00:00December 10th, 2024||

96% of customers report that they will abandon a brand based on poor customer service. Don't let this happen to your organization. Get this eBook and learn how to streamline customer support and drive satisfaction with #MSDynamics365.

Go to Top