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How AI Can Empower Customer Service Agents

By |2024-09-02T15:10:57+00:00September 2nd, 2024||

Read this blog from Microsoft to learn how AI enables your customer support agents to stay ahead of complex tech challenges and focus on providing top-notch, friendly service even under pressure. #Copilot, #Microsoft, #AI

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UI Design & Wireframing Best Practices

By |2024-08-30T19:00:28+00:00August 30th, 2024||

When it comes to UI design, Wireframing might be considered the cornerstone. We here at ATI would like to provide some of the best UI Design and Wireframing practices, come join us in this educational article. #UserInterface #Design #IT #ATIServe

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IBM Security: Align Protect Manage Modernize

By |2024-08-26T17:09:10+00:00August 26th, 2024||

IBM's integrated #cybersecurity product suite enables you to: • Align security to business strategy • Protect digital assets, users and technology • Manage defenses against growing threats • Modernize security by connecting data sources Watch the video to learn more and DM us for pricing and implementation details.

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Navigating NIS2 requirements with Microsoft Security solutions

By |2024-08-26T15:12:12+00:00August 26th, 2024||

Here's why you cannot afford to ignore Security Directive 2 (#NIS2), the EU directive enforcing cybersecurity risk management standards and reporting obligations.

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Achieving sustainable growth with Azure and FinOps best practices

By |2024-08-20T19:10:15+00:00August 20th, 2024||

Cloud sustainability is not only about reducing the environmental impact of cloud usage, but also about smart business decisions. To understand the impact of cloud computing on carbon emissions, precise measurement, trustworthy data, and robust tools are essential. Read this blog to learn about two new tools from Microsoft Azure AI that are working to create a more sustainable cloud. DM us to learn how to reduce your company's IT carbon footprint. #AI #ESG

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Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

By |2024-08-20T15:12:17+00:00August 20th, 2024||

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

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Prosper in the cyber economy

By |2024-08-20T13:19:10+00:00August 20th, 2024||

If you needed more proof that cybercriminals are winning in the cyber economy, here's a striking statistic: By 2025, cybercrime will cost organizations $10.5 trillion annually, surpassing worldwide cybersecurity spending by 40 times. Rather than matching dollars lost with increased spending, cyber resilient organizations must rethink their entire approach to cybersecurity. Here's your blueprint for prospering in the #cybereconomy:

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Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

By |2024-08-19T22:11:47+00:00August 19th, 2024||

Project Gutenberg, which makes electronic versions of public-domain books available via the internet, is the oldest digital library. Its vision is to support freedom of information, giving people around the world access to great works of literature, but it had a shortage of audiobooks. Get this case study to learn how Microsoft's AI solution helped change that, creating nearly 5,000 new audiobooks. What could @Microsoft AI do for your company? DM us for details on how to get started.

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Microsoft unveils expansion of AI for security and security for AI at Microsoft Ignite

By |2024-08-19T19:16:51+00:00August 19th, 2024||

If the shortage of cybersecurity professionals needed to keep your business safe is keeping you up at night, you'll want to see how the #AIpowered capabilities delivered by @Microsoft Security can help close this dangerous talent gap.

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