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So far Greg Martinez has created 704 blog entries.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

How do you turn customer service reps into super agents? You just need Copilot's advanced AI capabilities in Microsoft Dynamics 365 Customer Service. Get this customer story and learn how to elevate your customer service. DM us to learn how to get started.

By |2024-11-11T15:15:13+00:00November 11th, 2024||0 Comments

Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering

Belfius, a prominent Belgian bank, was well along in its digital transformation journey with AI and ML when it noticed a problem. It turned out Belfius data scientists were rewriting the same code repeatedly for different data models. Was there a better way? Read this customer story about how they solved this issue using @Microsoft Azure and improved development time, increased efficiency and became better able to spot attempts at money laundering and fraud.

By |2024-11-05T17:23:28+00:00November 5th, 2024||0 Comments

A Strong Hybrid Cloud Security Program Drives Tangible Business Benefits

With a whopping 75% of decision-makers saying that securing their hybrid cloud environment is more challenging than ever before, a radical retooling of #hybridcloudsecurity capabilities and strategies is imperative. Terrific insight into the state of cloud security and the ROI companies can realize by investing in the right solution:

By |2024-11-05T15:18:16+00:00November 5th, 2024||0 Comments

Microsoft Security Copilot in Action

Constant cyber threats and increasingly hybrid IT systems complicate enterprise security. But security really doesn't have to be so difficult. Microsoft Copilot for Security can help speed responses, hunt threats faster and support professional development. Watch this demo to learn how Copilot for Security works. @Microsoft Security

By |2024-11-05T13:14:27+00:00November 5th, 2024||0 Comments

Copilot in Dynamics 365 Customer Service

Is there anything generative AI can't do? Well, probably — but it CAN help superpower customer service teams. Check out this infographic to see the game-changing ways Copilot @Microsoft Dynamics 365 is transforming agent experiences. DM us to learn how it can power up your customer service teams. #genAI #Copilot

By |2024-11-04T22:19:11+00:00November 4th, 2024||0 Comments

What is machine learning?

Machine learning (ML) uses algorithms to identify patterns within data that can be used for making predictions. For example, forecasting the potential market success of products and services and even threats before they're visible to humans. Read more about the potential of ML on this @Microsoft Azure website.

By |2024-11-04T17:25:19+00:00November 4th, 2024||0 Comments

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

A 315% ROI is impressive in any field, and in this blog, you can see how @Microsoft Dynamics 365 Customer Service helped businesses achieve that when they upgraded their service operations. Read about this comprehensive @Forrester Total Economic Impact study, and reach out to to set up a consultation..

By |2024-11-04T15:14:23+00:00November 4th, 2024||0 Comments

Microsoft Incident Response tips for managing a mass password reset

When your business is under cyberattack, you may need to do an emergency password reset. To learn how, read this expert advice from Microsoft's incident response team. @Microsoft Security

By |2024-10-29T15:06:06+00:00October 29th, 2024||0 Comments
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