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So far Greg Martinez has created 704 blog entries.

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences – The Official Microsoft Blog

With @Microsoft Dynamics 365 standalone Contact Center as a Service (CCaaS), you can deliverrich experiences across digital and voice channels to empower customers and agents alike. Read this blog for a look at how it empowers customers to resolve their own needs and gives agents relevant context within the flow of work to improve service. DM us to begin modernizing your customer service operations with Generative AI and MS #Copilot.

By |2024-12-17T15:21:19+00:00December 17th, 2024||0 Comments

The Total Economic Impact™ Of Microsoft Entra

Your identity and access management solution should be as cost-effective as it is reliable. Read this Forrester analysis of the total economic impact of @Microsoft Entra Community on a typical Microsoft customer organization. #MicrosoftEntra, #EntraSuite

By |2024-12-17T13:19:25+00:00December 17th, 2024||0 Comments

The Total Economic Impact of Microsoft Azure AI

Many organizations have jumped into using AI or ML solutions and found that their tools failed to deliver key functionalities and the custom models they built were difficult or labor intensive to scale. It may be time to take a step back and read the results of this Forrester analyst report that examines the benefits, costs and risks associated with @Microsoft Azure. You'll find out why the quality and scalability of their AI and ML models increased and how they used ML predictive models to optimize costs.

By |2024-12-16T19:23:02+00:00December 16th, 2024||0 Comments

Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours

Deploying new infrastructure is a major IT project that can take anywhere from days to weeks and involve a large chunk of time and attention from department professionals. What's the best way to reduce that workload? Look at this customer story to see how Paytronix provisioned and deployed new infrastructure within @Microsoft Azure in hours.

By |2024-12-16T17:26:18+00:00December 16th, 2024||0 Comments

What is Microsoft Entra ID?

Among the top causes of cyberattacks are employee error. Modern identity access management (IAM) can defeat identity-based threats like credential theft while ensuring employees can access only content required by their roles. Read how @Microsoft Entra Community provides advanced, cost-effective, zero trust identity management. #msftsecurity, #MicrosoftEntra, #EntraSuite

By |2024-12-16T15:11:20+00:00December 16th, 2024||0 Comments

Service Sophistication Model: Assess – Transform – Lead

96% of customers report that they will abandon a brand based on poor customer service. Don't let this happen to your organization. Get this eBook and learn how to streamline customer support and drive satisfaction with #MSDynamics365.

By |2024-12-10T17:14:34+00:00December 10th, 2024||0 Comments

Microsoft is a leader in the 2023 IDC MarketScape for AI Governance Platforms

AI governance is not only a matter of compliance and risk management, but also a strategic advantage and a source of trust to accelerate returns on your AI investment. How have you handled AI governance so far? Take a look at this blog post announcing that @Microsoft Azure has been recognized as a leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. It shows why more organizations are choosing Azure to scale their AI innovations with confidence.

By |2024-12-10T15:16:22+00:00December 10th, 2024||0 Comments

KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service

By implementing @Microsoft Dynamics 365, KPMG enhanced its customer service delivery and improved workflow and insights for about 2,000 monthly requests. What could Dynamics 365 do for your organization? Read this customer story to learn more about KPMG's success, and DM us to see how we can start transforming your customer service operations. #MSDyn365

By |2024-12-09T19:14:35+00:00December 9th, 2024||0 Comments
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