Monthly Archives: November 2024

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Microsoft doesn't just sell AI — it uses it in-house. In fact, its customer service and support team was among the first to use Microsoft Copilot for Dynamics 365. Download your complimentary copy of this whitepaper to learn about the impressive results and the set of best practices the team discovered. DM ATI and let's put those best practices to work in your organization.

By |2024-11-12T15:18:39+00:00November 12th, 2024||0 Comments

Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

Many organizations face problems developing timely and accurate insights since they're storing duplicate copies of the same data and spending excessive time and effort trying to govern, move and transform it for use. How have you handled this issue? Take a look at this @Microsoft eBook examining how five organizations dealt with data problems and corrected them using unified cloud analytics.

By |2024-11-11T22:18:27+00:00November 11th, 2024||0 Comments

Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%

High maintenance costs, limited scalability, performance bottlenecks - these are just a few signs of a digital transformation gone awry. What issues have you been noticing in your infrastructure? If you think you need a reset, read this customer story about the success Del Monte Foods had when they switched to @Microsoft Azure. Since adopting Microsoft solutions, Del Monte has reduced infrastructure costs, increased system uptime by 99.99%, and reduced security risks by 50%. @Microsoft Azure

By |2024-11-11T17:24:15+00:00November 11th, 2024||0 Comments

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

How do you turn customer service reps into super agents? You just need Copilot's advanced AI capabilities in Microsoft Dynamics 365 Customer Service. Get this customer story and learn how to elevate your customer service. DM us to learn how to get started.

By |2024-11-11T15:15:13+00:00November 11th, 2024||0 Comments

Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering

Belfius, a prominent Belgian bank, was well along in its digital transformation journey with AI and ML when it noticed a problem. It turned out Belfius data scientists were rewriting the same code repeatedly for different data models. Was there a better way? Read this customer story about how they solved this issue using @Microsoft Azure and improved development time, increased efficiency and became better able to spot attempts at money laundering and fraud.

By |2024-11-05T17:23:28+00:00November 5th, 2024||0 Comments

A Strong Hybrid Cloud Security Program Drives Tangible Business Benefits

With a whopping 75% of decision-makers saying that securing their hybrid cloud environment is more challenging than ever before, a radical retooling of #hybridcloudsecurity capabilities and strategies is imperative. Terrific insight into the state of cloud security and the ROI companies can realize by investing in the right solution:

By |2024-11-05T15:18:16+00:00November 5th, 2024||0 Comments

Microsoft Security Copilot in Action

Constant cyber threats and increasingly hybrid IT systems complicate enterprise security. But security really doesn't have to be so difficult. Microsoft Copilot for Security can help speed responses, hunt threats faster and support professional development. Watch this demo to learn how Copilot for Security works. @Microsoft Security

By |2024-11-05T13:14:27+00:00November 5th, 2024||0 Comments

Copilot in Dynamics 365 Customer Service

Is there anything generative AI can't do? Well, probably — but it CAN help superpower customer service teams. Check out this infographic to see the game-changing ways Copilot @Microsoft Dynamics 365 is transforming agent experiences. DM us to learn how it can power up your customer service teams. #genAI #Copilot

By |2024-11-04T22:19:11+00:00November 4th, 2024||0 Comments
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