With the current COVID-19 crisis and the transition to remote work, IT leaders are struggling to keep their team’s heads above water, while providing the right tools to keep the workforce productive. A quick and agile ITSM offloading can be a powerful tool as companies increasingly turn to remote work to grapple with COVID-19 crisis. The key to going beyond treading water is – redundant collaboration tooling, managed IT security, employing self-service, real-time collaboration, and automation.
If you manage IT infrastructure for small-to-medium-sized businesses (SMB), you are likely the sole responder (or have a lean team) for your company’s IT emergencies. Do you often juggle between responding to helpdesk tickets, day-to-day access issues, checking server logs, monitoring security logs, managing backups, sometimes ensuring compliance, maintaining healthy network infrastructure, and keeping your network secure? If that sounds like your department, we would like to partner with your IT team and we’d like to offer our proven process, tools and methodologies.
Here are the key benefits for ITSM partnership with ATI –
- Quick and agile co-managed IT services partnership with your team
- Lower costs for IT operations
- Automation & Systems Integration
- Higher returns on IT investments
- Minimal service outages
- Improved efficiency of IT helpdesk teams
- Well-defined roles and responsibilities
- Clear expectations on service levels and service availability
If your valuable resources are focused on the day-to-day of managing your IT infrastructure, chances are they aren’t focused on higher-value activities that drive business growth. Why not leverage our expertise to manage IT infrastructure for you?