Helping Small Businesses Weather the COVID-19 Crisis 

24/7 IT Infrastructure Monitoring and Support Services to Ensure Your Business Continuity

COVID-19 Crisis

With the current COVID-19 crisis and the transition to remote work, IT leaders are struggling to keep their team’s heads above water, while providing the right tools to keep the workforce productive. A quick and agile ITSM offloading can be a powerful tool as companies increasingly turn to remote work to grapple with COVID-19 crisis. The key to going beyond treading water is – redundant collaboration tooling, managed IT security, employing self-service, real-time collaboration, and automation.

If you manage IT infrastructure for small-to-medium-sized businesses (SMB), you are likely the sole responder (or have a lean team) for your company’s IT emergencies.  Do you often juggle between responding to helpdesk tickets, day-to-day access issues, checking server logs, monitoring security logs, managing backups, sometimes ensuring compliance, maintaining healthy network infrastructure, and keeping your network secure? If that sounds like your department, we would like to partner with your IT team and we’d like to offer our proven process, tools and methodologies.

Here are the key benefits for ITSM partnership with ATI –

  • Quick and agile  co-managed IT services partnership with your team
  • Lower costs for IT operations
  • Automation & Systems Integration
  • Higher returns on IT investments
  • Minimal service outages
  • Improved efficiency of IT helpdesk teams
  • Well-defined roles and responsibilities
  • Clear expectations on service levels and service availability

If your valuable resources are focused on the day-to-day of managing your IT infrastructure, chances are they aren’t focused on higher-value activities that drive business growth. Why not leverage our expertise to manage IT infrastructure for you?

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ITSM Capabilities

As your business relies heavily on the stability of your IT network and infrastructure, you need to choose the right partner who offers consistent and reliable infrastructure monitoring. ATI takes a strategic approach to design, deliver, manage, and improve the way SMBs use IT resources. ATI’s ITSM strategy includes all the discrete activities and processes that support service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management. We are also an AWS Technology Partner. We can help you navigate through on-premise, cloud, or hybrid options. We apply our extensive expertise in managing IT intrastate to support your digital transformation to go smoothly at each stage. Businesses are always looking for ways to improve the bottom line by reducing their operational costs.  Cybersecurity is our highest priority. We meet the requirements of the most security-sensitive organizations, such as HIPAA compliance for Healthcare and PCI compliance for retail businesses.

Following are some of the major monitoring services we offer –

  • IT Infrastructure Monitoring
  • Server Performance Metrics Monitoring
  • IT Resource Monitoring (CPU, Memory, Hard Disk)
  • Monitoring Custom Applications
  • Phone Support, Email Alerts and IT Helpdesk Ticketing
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ATI’s Managed IT Services will provide you ongoing management of your IT infrastructure (and applications) so you can focus on your business. By implementing best practices to maintain your infrastructure, IT Managed Services helps to reduce your operational overhead and risk. IT Managed Services automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. Our rigor and controls help to enforce your corporate and security infrastructure policies, and enable you to develop solutions and applications using your preferred development approach. IT Managed Services improves agility, reduces cost, and unburdens you from infrastructure operations so you can direct resources toward differentiating your business.

We will apply right tools and automation best practices to help you optimize your configuration and get the most value out of your IT infrastructure. Our flexible pricing structure enables you to scale your service as your usage changes. While you focus more on growing your business, we will manage your IT services and improving your bottom line.

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ITSM - Professional Services

The ITSM strategy redefines the relationship between the business and the IT organization. The purpose of the IT organization, therefore, is to ensure that end-users have consistent access to the services that they need to perform essential business functions.  Adopting the ITSM strategy can certainly provide you with sustainable business advantages. ATI can supplement your team with specialized skills and experience can help you achieve those results. Our Professional Services organization can help you realize your desired business outcomes when using your on-premise or cloud infrastructure. We work together with your team and your chosen member of the AWS Partner Network (APN) to execute your enterprise cloud computing initiatives.

At ATI, our team assists with a collection of offerings that help you achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. In addition to working alongside our customers, we share our experience through ongoing education/training, seminars, tech talks, webinars, white papers, and blog posts.

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You’ll like what we bring to the table.

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Cloud Data Migration

Data is the cornerstone of successful cloud application deployments. ATI offers a suite of tools and solutions to help you move data via networks, roads and technology partners.

Security, Governance & Compliance

Security, governance and compliance are top concerns. ATI helps customers understand and have robust controls in place at ITSM to maintain security and data protection on-premise or in the cloud.

Cost Savings & Optimization

The need to reduce costs is likely influencing your move to the cloud. We can analyze your IT  configuration, looking for ways to save you money and improve performance.

You manage your business, we will manage your IT Infrastructure.

According to 451 Research, enterprise IT executives expect 60% of workloads will run in the cloud by the end of 2018.

Whether you are migrating to the cloud to increase productivity or save cost, we will help you navigate through each step of your cloud journey.

By implementing best practices to maintain your infrastructure, IT Managed Services helps to reduce your operational overhead and risk.

At ATI, we can supplement your team with specialized skills and experience that help you achieve those results.

We’re here to help to take your business beyond the cloud!

Through Extensive Experience, Innovation & Sheer Determination

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